FAQ
To serve you better, we are trying to assemble a list of our residents' most frequently asked questions. If you have a question please feel free to contact us so we can add your question and hopefully help someone else.
Frequently Asked Questions
City Hall
What hours is City Hall open?
City Hall is open on Monday thru Thursday from 7am - 4pm and Friday from 7am to noon.
Ordinances
May I burn trash and leaves inside the city limits?
Yes, you will just need to call dispatch to get a permit from the County. Please contact city hall if you have any questions.
Permits/Applications/PDF forms
What is the process for getting a building permit?
You must obtain a building permit from the cityShould you have any additional questions, please feel free to give us a call or send us an email. We will be happy to help you.
What type of fence is allowed
There are specific requirements for fencing please read the ordinance for more information. Should you have any additional questions, please feel free to give us a call or send us an email. We will be happy to help you.
What do I do for new sewer and water
There is an application to fill out to proceed. You must call the city and schedule a time for them to come out and mark their lines along with call 811 to locate any other lines before digging. Should you have any additional questions, please feel free to give us a call or send us an email. We will be happy to help you.
What am I required to do if I have an animal
Please refer to the city ordinances for more information. All animals are required to have some sort of permit. Should you have any additional questions, please feel free to give us a call or send us an email. We will be happy to help you.
What if I want to hold a Special Event in the City
Please feel free to give us a call or send us an email. We will be happy to help you.
I want to have a firework stand. What do I need to do.
Please feel free to give us a call or send us an email. We will be happy to help you.
Sanitation
When are the garbage collection days for my street?
Please refer to the monthly schedule. Remember, observed holidays will alter the normal routine.
Water Utilities
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
My bill is past due can I get an extension?
Please contact our office and a one-time extension will be extended to you for extenuating circumstances.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
FAQ
How do I report a street light out?
Most street lights are maintained by Evergy (previously Westar Energy). Report an outage by calling 1-800-544-4857 or online at https://ops.evergy.com/streetlight.
New Resident Resources
How do I sign up to receive Alerts and News & Notices?
Simply click the "Sign Up for Alerts" button located ……fill out the brief form with your preferred contact information and click submit
Where do I go to vote?
All City elections are conducted by the Butler County please visit their elections page for locations and upcoming election information.
Where is the storm shelter located
The storm shelter is located in the Senior Center basement at 112 S. Main. No animals are allowed.